The third screenshot couldn't be clearer about how to use DxO with LrC. The first two screenshots were captured in DxO Pure Raw 3, the third when I launched LrC, the fourth is just me confirming in LrC that the DxO plugin is installed and enabled, and the fifth shows where DxO is accessed from in LrC. I'm also not sure what value can be placed on above comments as it seems pretty much every aspect of the guidance provided by DxO was missed or ignored. When I had questions when I first started using Topaz plugins with Lightroom Classic, Topaz Customer Service was very helpful.Īs I read above posts, the issue appears to be with DxO rather than Adobe, and I'm not even sure that DxO have an issue. Topaz DeNoise AI does a good-enough job of removing low-light noise for my needs, and it plays a lot better with Lightroom Classic than DxO does, appearing as a Plugin in Photo -> Edit in, and then the edited photos get dropped right beside the photo that was edited only in Lightroom Classic. I am not going to try to figure it out anymore. DxO does a good job removing noise, but between their completely unresponsive online Customer Service, and the convoluted process that is required to edit and then get side-by-side access to my Lightroom Classic Library view, Dxø is a pain-in-the-neck to use. One, but not both, of the two photos that I edited in DxO also appeared beside my folder of photos in the Library view of Lightroom Classic. I did that, but it sent the edited photos to a separate folder beneath all of the RAW masters, in the same parent folder. I then figured out that to remove noise to my individual photos using DxO, I needed to select the Export to DxO command. I figured out that I needed to enable extensions for DxO, which I did, but DxO was still not appearing as an "Edit in" choice in Lightroom Classic (as opposed to Topaz Plugins, which all appear in Lightroom Classic's Photo -> Edit in. Having not recieved any answers for several days, this evening I spent a couple of hours trying again to figure out how to make it open, and then how to incorporate it into my Lightroom Classic photo editing program. I couldn't figure out how to incorporate it in my usual Lightroom Classic workflow, with which I use Topaz plug-ins, so I sent a request for help to DxO and also to the DxO forum. If we had additional information, we would be happy to share it.Ībout a week ago I downloaded the free 30-day trial of DxO PureRAW3. But, Adobe appears to be the company that needs to provide some light on how to prevent this from happening. Since this is not happening to all customers, we believe that this is related to a configuration setting. Either by updating their code in Lightroom, or providing Lightroom configuration information to their customers. The issue needs to be resolved by Adobe in some way. The other customers who have experienced this problem have contacted Adobe, but to our knowledge, Adobe has not replied back to them. However, because we do not have access to the Lightroom code, we have not been able to determine the root cause of the issue. We have tried to identify why this is happening. Lightroom is in total control of the import process from all third-party programs, including PhotoLab. When PhotoLab exports a file to another program, in this case Lightroom, PhotoLab only makes a call to the operating system to activate Lightroom to accept the file transferred to it. This is a very rare issue that we have encountered with only a small number of customers using DxO PhotoLab with Adobe Lightroom. Thank you.ĭXO says the problem is at Lightroom - here is there response: Thank you for writing. For example, when I use something in Nik, it goes back to LR and I see it as one of my library images - what am I doing wrong and how to do I fix this so it automatically is part of my visible library images after I send back from PhotoLab 4. They get back into the LR folder but I must to an import of the image in the Library module in order to see the noise reduced dng file. Lightroom and do noise reduction and then save to send back to LR. I wrote DXO the following: I send images to DXO from.
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